(4.0 / 5)9+ Ratings

LogicMonitor Reviews

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Overall Rating

4.0
9 Reviews
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About LogicMonitor

LogicMonitor is a leading IT infrastructure monitoring platform for enterprise IT. It provides a cloud-based infrastructure monitoring platform that allows users to monitor on-premises, cloud, and hybrid data centers within a single platform.

The platform offers comprehensive monitoring and observability capabilities across the entire infrastructure, including data centers, hybrid environments, public clouds, and application insights across traditional, SaaS, and cloud-native applications.

LogicMonitor evolved out of the unique monitoring needs of datacenters. It finds, intelligently queries, and begins monitoring virtually any datacenter resource.

Key features include automated device discovery and mapping, customizable dashboards and reports, robust cloud monitoring capabilities, performance monitoring and tracking, maintenance and updates, 1-year data trend history, system log and event monitoring, and unlimited SMS alerts and emails.

The platform also offers AI-driven hybrid observability, providing correlation, context, and clarity to understand the true causes and business impact of complex IT incidents.

In addition, LogicMonitor provides a common data onboarding management and exploration across infrastructure, applications, and IT stacks, creating a single source of truth. This accelerates onboarding with a robust ecosystem of community-supported modules and leverages AIOps capabilities for anomaly detection, early warning alerting, and accelerated focus on root cause.

Overall, LogicMonitor is designed to eliminate complexity, reduce alert noise, and reduce MTTR (Mean Time To Resolution), transforming monitoring in minutes, not months. It provides a unified experience, data lake, dashboard, alerts, predictive insights, anomalies, and resources.

For more specific information, it's recommended to visit the official website of LogicMonitor.

LogicMonitor Pros & Cons

Here are some of the pros and cons of LogicMonitor:

Pros:

  • Low-effort administration: LogicMonitor is relatively easy to administer.
  • Convenience: It is exceptionally convenient.
  • Extensive "Out-of-Box" definitions: LogicMonitor supports a wide range of vendor product families.
  • Well-thought UI: The user interface is rich and useful.
  • Cloud-based service: The service is cloud-based.
  • Agentless operation: LogicMonitor operates without the need for agents.

Cons:

  • Requires web connectivity: LogicMonitor requires web connectivity to function.
  • Alerts missing local network actions: Some users have reported that alerts are missing for local network actions.
  • Overwhelming data: LogicMonitor can be slightly overwhelming when first implemented due to the large amount of data it pulls.

These are just a few of the pros and cons. For more detailed information, it's recommended to visit the official website of LogicMonitor.

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LogicMonitor Customer Reviews (9)

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Canton Newton
Canton Newton
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Jun 18, 2024
Julienne Dupuy
Julienne Dupuy
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Jun 16, 2024
Battal Esselink
Battal Esselink
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Jun 16, 2024
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Jonathan Patterson
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Jun 16, 2024
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Estevan Melo
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Jun 16, 2024
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Renan Oliveira
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Jun 15, 2024
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Jun 14, 2024
Linda Johnson
Linda Johnson
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Jun 11, 2024
Nella Barese
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Jun 11, 2024

LogicMonitor Customer’s Q&A

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LogicMonitor Features and Benefits

LogicMonitor is a comprehensive solution for IT infrastructure monitoring. Here are some of the key features and benefits:

  • Automated Device Discovery and Mapping: This feature allows LogicMonitor to find, intelligently query, and begin monitoring virtually any datacenter resource.
  • Customizable Dashboards and Reports: Users can tailor the interface to their needs, providing a clear view of their IT environment.
  • Robust Cloud Monitoring Capabilities: LogicMonitor offers strong support for monitoring cloud-based infrastructure.
  • Performance Monitoring & Tracking: This feature helps users keep a close eye on the performance of their IT resources.
  • Maintenance & Updates: LogicMonitor handles these tasks, ensuring the platform is always up-to-date.
  • 1 Year Data Trend History: Users can view historical data trends for up to a year.
  • System Log & Event Monitoring: This feature provides insights into system logs and events.
  • Unlimited SMS Alerts & Emails: Users can receive unlimited alerts about their IT environment.

In addition, LogicMonitor stands out for its ease of use and flexibility. No extensive configuration is needed to thoroughly monitor your technology stack. It also offers incredible flexibility, allowing you to attach specific tests to groups, hosts, or even specific instances.

These features greatly aid in problem resolution and prevention, making LogicMonitor a powerful tool for monitoring datacenters and internal IT operations.

LogicMonitor Pricing

LogicMonitor offers a variety of pricing options for its services. The pricing is simple, predictable, and connected to business value for modern monitoring at any scale. Here are some of the key offerings:

  • Hybrid Infrastructure Monitoring: List price is $22 USD per resource/month. This includes server, virtual machine, SD-WAN, storage, and network monitoring.
  • Cloud IaaS Monitoring: List price is $22 USD per resource/month. This covers AWS EC2, Azure VM, Azure Scale Sets VM, and GCP Compute Engine.
  • Wireless Access Points: List price is $4 USD per resource/month. This includes Juniper Mist, Cisco Meraki, Cisco Catalyst Center, Cisco Meraki Smart Cameras (Meraki MV Series), and Cisco Meraki Environmental Sensors (MT Series).
  • Cloud PaaS & Container Monitoring: List price is $3 USD per resource/month. This covers AWS, Azure, GCP, Kubernetes, MongoDB Atlas Databases, and Docker.
  • Log Intelligence: List price is $4 USD per GB/month for 30-day retention, $7 USD per GB/month for yearly retention, and $14 USD per GB/month for unlimited retention.
  • Dexda Event Correlation: List price is $120 USD per 1000 events per month.

All prices are billed annually and are U.S. prices only. Prices shown are list prices as of February 2024. Volume discounts are available across all products. For more detailed information, please contact the sales team directly.

Please note that the starting price for LogicMonitor is $375.00 per month. A free trial is also available.

Additional products include capabilities like synthetic monitoring, traces, and SaaS monitoring. Professional services and customer training are also available.

Remember, customers who exceed their committed entitlement are charged 1.5x their contracted price.

This is a brief overview of the pricing for LogicMonitor. For more specific pricing information, it's recommended to contact LogicMonitor directly.

Payment Method

To manage the financial and billing information for a LogicMonitor account, the Financial settings in the LogicMonitor portal are used.

To submit a payment, the Billing Information settings must be configured. This can be done by navigating to Settings > Account Information, and selecting the Financial tab.

To edit the email address associated with the Billing Information, select edit, and then do the following:

  • In the Billing email text field, enter an email address.
  • Select Save.

To modify payment information, select Edit Payment Method, and then modify the payment information.

To hide invoices that do not have a charge, enable Hide $0 invoices.

To submit a payment, navigate to Settings > Account Information, and select the Financial tab. Select Submit Payment, and then Submit again when prompted. The payment is immediately submitted and displayed in the invoice table.

For more specific information about LogicMonitor's payment methods, it's recommended to visit the official website of LogicMonitor.

LogicMonitor FAQs

FAQ

LogicMonitor Return Policy?

LogicMonitor's Terms of Use state that if any part of the website is used in breach of the terms, the right to use the website will stop immediately. At their option, any copies of the materials that have been printed, copied, modified, downloaded or otherwise used must be returned or destroyed. For more specific information about LogicMonitor's return policy, it's recommended to visit the official website of LogicMonitor.

FAQ

How To Open A LogicMonitor Account?

To open an account on LogicMonitor, follow these steps:

  1. Navigate to the custom URL provided by LogicMonitor personnel upon the creation of the account. The URL should look like this: https://accountname.logicmonitor.com.
  2. Use the login credentials provided by LogicMonitor personnel to log in for the first time.
  3. For future logins, a valid username and password is needed. These could be the credentials used when initially logging in or those that were subsequently assigned to a new user account.
  4. In case of a forgotten password, click the "I forgot my password!" link located in the lower left of the login screen. Enter a username, and an email containing a temporary password reset URL will then be sent to that username’s associated email account. Note: The password reset URL will only remain active for 15 minutes.
  5. Upon logging in for the first time, a wizard will guide through the creation of a new user, as well as the addition of Collectors and resources. Follow the wizard’s prompts to assign a username, password, mobile phone, and time zone to the new user account.

Remember, checking the “Keep Me Signed In” option will keep the user session open, even when no user activity has been detected for an extended period of time. This is particularly useful if the account is used to display dashboards on an NOC screen. If the “Keep Me Signed In” option is left unchecked, the session will time out automatically when a specified length of inactivity has been detected. This specified length of inactivity is set as a universal default from the Portal Settings tab of the Account Information page.

For more information on creating user accounts, it's recommended to visit the official website of LogicMonitor.

FAQ

LogicMonitor Alternatives

Here are the top 10 alternatives to LogicMonitor:

  1. Dynatrace: An AI-powered, full stack and completely automated solution that provides answers based on deep insight into every user, every transaction, across every application.
  2. Datadog: A monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
  3. New Relic: A software analytics company that makes sense of billions of metrics about millions of applications in real time.
  4. Site24x7: Offers unified cloud monitoring for DevOps and IT operations and monitors the experience of real users accessing websites and applications from desktop and mobile devices.
  5. AppDynamics: An application performance management and IT operations analytics company.
  6. Sumo Logic: A cloud-based machine data analytics company focusing on security, operations and BI usecases.
  7. Checkmk: A leading tool for Infrastructure & Application Monitoring.
  8. Splunk Enterprise: A software product that enables you to search, analyze, and visualize the data gathered from the components of your IT infrastructure or business.
  9. SolarWinds: A leading provider of powerful and affordable IT infrastructure management software.
  10. Zabbix: An enterprise-class open source distributed monitoring solution.

These alternatives offer similar functionalities to LogicMonitor and can be considered based on specific needs and requirements.

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